Term & Conditions


No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this Agreement. Heybeam may assign its rights and responsibilities hereunder without notice to you. These terms and conditions will inure to the benefit of Heybeam successors, assigns and licensees. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of the right or provision. This Agreement supersedes all other communications, written or oral, with regard to the subject matter herein, the Software and services provided by Heybeam. These terms and conditions may not be modified by you. The following Sections survive any termination of this Agreement: Intellectual Property Policy, Proprietary Rights, Pricing, Shipping, Returns, Terms of Sale, Disclaimer of Warranties, Limitation of Liability, Indemnity, Release and General. Heybeam will attempt to notify you when major changes are made to this User Agreement. Heybeam may, in its sole discretion, modify or revise these Terms and the associated policies at any time, and you agree to be bound by such modifications or revisions. Nothing in this User Agreement shall be deemed to confer any third-party rights or benefits. Heybeam does not guarantee continuous, uninterrupted access to the Software, and operation of the Software may be interfered with by numerous factors outside Heybeam’s control. You agree that Heybeam is a platform and as such is not responsible or liable for any Content. You use the Software at your own risk.

Heybeam, LLC. (Heybeam) provides is mobile application and website (Software) for the purchase and use of beacon devices. If you do not agree with any of the terms of this agreement, do not access or otherwise use this software or any information contained on this app. Your use of this software shall be deemed to be your agreement to abide by each of the terms set forth below. Heybeam can change this agreement at any time by posting an updated user agreement on this software and Heybeam may send registered users an email notice of the changes. If any modification is unacceptable to you, you shall cease using this app. If you do not cease using this app, you will be conclusively deemed to have accepted the changes. If you have any questions about the agreement, you may contact us at support@heybeam.com


User Generated Content

In using the Heybeam Website and App (Software), you agree to not:

Upload, download, post, email or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, profane, indecent, inflammatory, libelous, tortious, hateful, racially, ethnically, socially, politically, legally, morally, religiously objectionable or otherwise objectionable, or invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Upload, download, post, email or otherwise transmit any Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. As a guideline, you may contribute only original work that you have created yourself from original elements or use artwork that is provided for your use within the Software. This means you can't use images of celebrities or corporate products, nor images, text, or designs that you've copied from a website without written permission from the owner. You cannot create a "new" image using elements from images other people have created. You cannot contribute a quote or a slogan that is substantially the same as something already written by someone else. By uploading any Content, you represent and warrant that you have the lawful right to reproduce and distribute such Content and that the Content complies with all applicable federal, state and local laws, regulations and ordinances; Upload, download, post, email or otherwise transmit any Content that would constitute or encourage a criminal offense, illegal activity, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; Upload Content that may be seen as condoning or encouraging unsafe practices that would result in the physical, mental or moral harm of children; Upload, download, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; Disrupt or interfere with the security of, or otherwise abuse, the Software, or any services, system resources, accounts, servers, or networks connected to or accessible through the Software or affiliated or linked websites; Access, tamper with or use non-public areas of the Software. Unauthorized individuals attempting to access these areas of the Software may be subject to prosecution; Disrupt or interfere with any other user's enjoyment of the Software or affiliated or linked websites; Frame the Software within another Software or webpage or link to the Software except as permitted in writing by Heybeam; Incorporate images or names that would violate a person's right of privacy or publicity; Incorporate a current or former leader, politician, religious figure, convicted criminal or notorious person, or other famous person's name; Use a manual or automatic device or process to retrieve, index, "data mine" or in any way reproduce or circumvent the navigational structure or presentation of the Service; Copy, modify or distribute rights or Content from the Software, service or tools or Heybeam copyrights and trademarks; or Harvest or otherwise collect information about users, including email addresses, without their consent.

You acknowledge that Heybeam does not pre-screen submitted Content, but that Heybeam and its designees shall have the right (but not the obligation) in their sole discretion to reject or remove any Content that is available via the Software. Upon placing your order, you acknowledge that Heybeam may review your order, and the Content it contains, for adherence to our guidelines and compliance with the terms and conditions set forth in this Agreement. Heybeam does not endorse any Content submitted to the Software by any user or other licensor, or any opinion, recommendation, or advice expressed therein, and Heybeam expressly disclaims any and all liability in connection with Content. Without limiting the foregoing, Heybeam and its designees shall have the right to remove, without prior notice, any Content that violates the Agreement or is otherwise objectionable to Heybeam. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You acknowledge and agree that you are responsible for the creation and compilation of your Content, and that neither Heybeam nor any other party involved with the production of any product incorporating such Content assumes that responsibility. Heybeam production of any product depicting your Content does not indicate that Heybeam approves of the Content, that the Content obeys all applicable laws, or that you are absolved of any liability or harm arising from the use of the Content. You acknowledge and agree that Heybeam may preserve or store your Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation, storage or disclosure is reasonably necessary and as set forth in our Privacy Policy. You understand that the technical processing and operation of the Software, including your Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connection networks or devices. You agree to waive any claims against Heybeam and its affiliates, contractors, agents and employees for losses, damages and injuries which are based on or relate to communications, Content or materials on the Software. You agree to indemnify Heybeam and its affiliates from all claims and expenses, including reasonable attorney's fees, which claims are based on or arise from your violation of any of the provisions of this Agreement. You agree that you will use this Software and any products ordered on this Software in accordance with all applicable United States federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity. All other trademarks not owned by Heybeam that appear on this Software are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Heybeam.


Proprietary Rights

You acknowledge and agree that any Content, including but not limited to text, data, photos, graphics,videos  etc. Or other material contained or distributed on or through the Software, by Heybeam, its advertisers or other third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use or distribute any Content received through the Software without the authorization of Heybeam or the Content owner. You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute Content available through the Software, in violation of applicable copyright and other intellectual property laws. You retain all ownership rights to your Content submitted to the Software. By submitting Content to Heybeam, you grant Heybeam nonexclusive, worldwide, transferable license to use, copy, reproduce, modify, publicly display, and distribute your Content. You acknowledge and agree that the Software and any software provided to you or used in connection with the Software contains proprietary and confidential information that is protected by applicable intellectual property and other laws.


Intellectual Property Policy

Heybeam respects the intellectual property rights of others. We ask our users to do the same. Heybeam may terminate the accounts of users who infringe, or may infringe, the copyright or other intellectual property rights of others.



You represent and warrant that you are the owner of the content which you submit and that the content does not infringe upon the property rights, intellectual property rights (copyrights and trademarks) or other rights of others. You also represent that there are no outstanding disputes in connection with the property rights, intellectual property rights or other rights in the content or any parts of the content. You hereby represent and warrant to us that this agreement has been duly and validly executed and delivered by you and constitutes your legal, valid and binding obligation, enforceable against you in accordance with its terms; and that the execution, delivery and performance by you of this agreement are within your legal capacity and power; have been duly authorized by all requisite action on your part; require the approval or consent of no other persons; and neither violate nor constitute a default under the (i) provision of any law, rule, regulation, order, judgment or decree to which you are subject or which is binding upon you, or (ii) the terms of any other agreement, document or instrument applicable to you or binding upon you.



You agree to defend, indemnify and hold Heybeam and Heybeam’s owners from all judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney's fees, expert witness fees, and costs of litigation arising out of or based on (a) Content you submit, post to or transmit through the Software, (b) your use of the Software, (c) your connection to the Software, (d) your violation of the Agreement or (e) your violation of any rights of a third party.


No Resale

Other than as expressly provided under these terms, you agree not to reproduce, duplicate, copy, sell, resell or exploit for other commercial purposes, any portion of the Software, without Heybeam’s express written consent.



You agree that Heybeam, in its sole discretion, may terminate this agreement including but not limited to termination of your account (or any part thereof) or use of the Software, and remove and discard any Content you may have contributed to the Software, at any time for any reason or no reason. Heybeam may also in its sole discretion and at any time discontinue providing the Software, or any part thereof, with or without notice. You agree that any termination of your access to the Software under any provision of this Agreement may be effected without prior notice, and acknowledge and agree that Heybeam may immediately deactivate or delete your account and all related information and files in your account and/ or bar any further access to such files of the Software. Further, you agree that Heybeam shall not be liable to you or any third-party for any termination of your access to the Software. Should you object to any terms and conditions of the Agreement or become dissatisfied with the Software in any way, your only recourse is to immediately discontinue your use of the Software and/or terminate your account. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.


 Public Reputation

You acknowledge and agree that you will not use any Product ordered from the Software in a way that would be damaging to Heybeam’s public reputation or that of its employees, licensors, or solution partners. Additionally, you acknowledge that if you choose to display any product ordered from Heybeam, in a public setting, including on the Internet, in a way which disparages Heybeam, Heybeam employeesor partners, Heybeam reserves the right to demand immediate return of the product, to furthermore pursue all recourses and remedies available under the law.


Terms of Sale

The purchase of the Products (as defined below) by any person or entity ("Customer") is governed solely by these purchase terms and conditions as set out herein (the “Terms of Sale”). These Terms of Sale shall be effective and binding on the Customer once the Customer places a Purchase Order (as defined below) for the Products.

Heybeam, LLC, and the Customer may be collectively referred to as the "Parties" and individually as a "Party".


The purchase and use of any Heybeam subscription (“Subscription”) or a Heybeam Beacon (“Beacon”) (collectively the “Products,” or individually a “Product”), is governed solely by these Terms of Sale and other related documents which may be executed by the Parties in connection with a purchase.


The Customer will place all purchase orders on heybeam.com (“Website”) or through a Heybeam Representative for the Products (the “Purchase Order”).

a. The Purchase Order will contain delivery terms, including place and schedule of delivery and such other information as may be required to enable delivery.

b. Once a Purchase Order is accepted by Heybeam, the terms thereof may not be varied, unless such changes are mutually agreed upon by the Parties in writing.

c. Each Purchase Order will be irrevocable and non-cancelable once accepted by Heybeam.

d. The Purchase Order shall be governed by these Terms of Sale.

e. Unless otherwise specifically provided for in a separate agreement, the provisions of these Terms of Sale shall prevail over any conflicting provisions that may be set out in a Purchase Order.



The Customer shall pay for a Purchaser Order either by credit  or debit card. If the Customer elects to pay via credit card, then:

 a. The Customer will submit the credit card payment details at the time the Purchase Order is placed through the Website; and

b. The Customer’s credit card will be charged for the Products and for shipping at the time of shipment of the Products.



Once Customer submits the payment associated with a Purchase Order, as set out in Clause 3 above,Heybeam will ship the Products to the Customer. Shipments of the Products shall be made from Heybeam offices or its affiliate’s facility (“Point of Origin”). Title to the Products and risk of loss will pass to Customer upon delivery to the shipping carrier at the Point of Origin.  For shipments outside the United States, the Customer shall be responsible for clearing the Product shipment for import and shall pay applicable duties, taxes and other charges, if any, upon import. The Customer acknowledges and agrees that the scheduled shipment dates mentioned in the invoice, if any, are purely indicative, and Heybeam will not be liable for any loss, damage or penalty on account of such delay.



If the Beacons supplied by Heybeam do not function according to its specifications and any related documentation, then the Customer may contact Heybeam via the contact information provided at www.heybeam.com within 30 days of delivery of the non-performing Beacons.

If Customer fails to give notice within the allotted 30 day period the Beacons delivered shall be deemed accepted by the Customer.  Upon receipt of notice under this section 5 Heybeam may, at the Customer’s option, arrange for either replacement of the Beacons within a commercially reasonable time period; or refund of the Beacon purchase price, less shipping costs.



GRANT. Heybeam  grants to Customer a limited, non-exclusive, non-transferable, license to use Heybeam during the Term of the Subscription solely to manage Beacons and create Beacon Pages monitor analytics using Heybeam web console and mobile applications.

RESTRICTIONS. The web console, Heybeam, and its respective structure, organization, and source code constitute valuable trade secrets of Heybeam or its licensors. All worldwide intellectual property rights in Heybeam and the web console, are the exclusive property of Heybeam or its licensors and shall not in any way be construed as being transferred to the Customer. Accordingly, the Customer shall not, and shall not permit any third party to use the webconsole or access Heybeam , use, copy, adapt, modify or create derivative works of the web console or Heybeam;  reverse-engineer, disassemble, or decompile the web console or Heybeam, or otherwise attempt to determine the underlying source code of either the web console nor Heybeam; sell, lease, sublicense, rent, lend, or provide any portion of the web console or Heybeam to any third party or allow the use of the web console or access Heybeam by, or for the benefit of any 3rd party.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@heybeam.com



We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@heybeam.com and send your item to:

One Gateway Center, Suite 2600, Newark, NJ, 07102, United States.



To return your product, you should mail your product to:

One Gateway Center, Suite 2600, Newark, NJ, 07102, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


International Access

This Software may be accessed from countries other than the United States. This Software may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Software outside the United States you are responsible for complying with your local laws and regulations. Correction of Errors and Inaccuracies The information and product listings on this Software may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit or restrict quantities of products (including after you have submitted your order) for any reason, including, without limitation, if the product violates any terms of this Agreement. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our partners, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and you have been charged for the sale. If you have already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or refund the amount in the manner in which the purchase was made by you. If we have overcharged for any product, we will issue a refund to you for the difference between what you were charged and the correct price of the relevant product.


Reviews, Comments and Submissions

Except as otherwise provided elsewhere in this Agreement or on the Software, anything that you submit or post to the Software and/or provide us, including without limitation, photos, videos, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Software, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Software and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.


Disclaimer of warranties

Your use of the Software is at your sole risk. This software and the information, services, products, programs and materials available through it are provided on an "as is" and "as available" basis. To the fullest extent permissible pursuant to applicable law, Heybeam and its affiliates expressly disclaim all warranties of any kind whether express or implied, including but not limited to any warranties of title, or implied warranties of merchantability, fitness for a particular purpose and non-infringement. Heybeam does not make any warranty that (a) the software or its content will meet your requirements, or (b) that the software or service will be uninterrupted, timely, secure, or error free, or (c) the quality of any products, services, information, or other material purchased or obtained by you through the software will meet your expectations, or (d) that defects, if any, will be corrected, or (e) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein,or (g) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our services by any third party. You agree that Heybeam shall have no responsibility for any damages suffered by you in connection with the software or any content contained therein. You expressly agree that use of this app, including all content, data or software distributed by, downloaded or accessed from or through this app, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business, your computer system or loss of data that results from the download of such content, data and/or software. You acknowledge that Heybeam does not control or endorse in any respect any information, products, or services offered by third parties on or through this app. Except as otherwise agreed in writing, Heybeam and its affiliates assume no responsibility for and make no warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of content or products distributed or made available by third parties through this app. You acknowledge that Heybeam makes no warranty or representation that confidentiality of information transmitted through this software will be maintained. No advice or information, whether oral or written, obtained by you from Heybeam or through or from the software shall create any warranty not expressly stated in the agreement. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Limitation of liability

Under no circumstances including, without limitation, its own negligence, shall Heybeam or any other party involved in creating, producing, transmitting, or distributing Heybeam or related services be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if Heybeam has been advised of the possibility of such damages), resulting from: (a) the use or inability to use the app; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the app; (c) unauthorized access to or alteration of your transmissions or data; (d) statements or conduct of any third party on the software or (e) any other matter relating to the app. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above may not apply to you. In such jurisdictions, liability is limited to the fullest extent permitted by law. You specifically acknowledge that Heybeam shall not be liable for content or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.



In addition to the terms and conditions in this Agreement, any contests, sweepstakes, surveys, or similar promotions (collectively, "Promotions") made available through the Software may be governed by specific rules that are separate from this Agreement. By participating in any such Promotion, you will become subject to those rules, which may vary from the terms and conditions in this Agreement. We ask you to please review any specific rules applicable to a particular Promotion, which will be linked from such Promotion, and to review our Privacy Policy which, in addition to this Agreement, governs any information you submit in connection with such activities. To the extent that the terms and conditions of such rules conflict with this Agreement, the terms and conditions of such program/ promotion shall control.


Dispute Resolution and Release

These terms and conditions and your relationship with Heybeam shall be governed by and construed in accordance with the laws of the State of Delaware, without resort to its conflict of law provisions. Any dispute relating in any way to your visit to the Software or to the products you purchase through the Software shall be submitted to confidential binding arbitration in State Of Delaware for the maximum judgment enforceable, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of Delaware. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of Delaware. Arbitration under this Agreement shall be conducted pursuant to the existing Commercial Arbitration Rules at the American Arbitration Association. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim is initiated in court rather than in arbitration we each waive any right to a jury trial. You and Heybeam agree to submit to the personal and exclusive jurisdiction of the courts located within State Of Delaware.



If any provision of this Agreement is invalid, illegal or unenforceable under any applicable statute or rule of law, such provision shall be deemed amended to achieve as nearly as possible the same economic effect as the original provision and the remaining provisions of this Agreement shall in no way be affected or impaired.

Our address & Contact Information

Please send any questions or comments regarding this Software to: Heybeam, LLC

One Gateway Center, Suite 2600, Newark, NJ 07102

Email: support@heybeam.com

Phone: 1-800-674-8778